At 69Uark Clothing, every piece is crafted with rigorous attention to detail. If you are not entirely satisfied with your purchase, we are here to help under the following guidelines.
1. Eligibility for Returns & Exchanges
- You may request a return or exchange within 7 days of receiving your item.
- To be eligible, the leather product must be unused, unworn, unaltered, and in the exact condition in which you received it—free from scratches, creases, stains, perfumes, or moisture damage.
- The item must be returned in its original packaging, including all dust bags, tags, and proof of purchase/receipt.
2. Non-Returnable Items The following items are strictly final sale and cannot be returned or refunded (unless verified as defective upon arrival):
- Bespoke, custom-sized, or personalized items (including monogrammed or embossed leather goods).
- Leather care products, conditioners, and accessories once opened.
- Items purchased on clearance or promotional markdown.
3. Damaged or Defective Items Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at leather@69UARKCLOTHING.com with clear photographs of the issue and your order details. We will arrange a free repair, replacement, or full refund at no additional cost to you.
4. Return Process
- Email leather@69UARKCLOTHING.com with your order details and reason for the return.
- Wait for return authorization from our team before sending any item back.
- Return the approved item directly to our showroom at 12, Kweku Ashale Street, Near Ecobank, Ashaley Botwe, Accra, Ghana via a trackable courier or in-person drop-off.
- Note: Unless the return is due to an error on our part, the customer is responsible for return shipping costs.
5. Refunds Processing
- Once your returned item is received and inspected at our Accra facility, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment (or agreed bank/mobile money account) within 5 to 10 business days. Original shipping fees are non-refundable.